Indiana University Health Center

CAPS General Information

Location and Hours
Fees and Charges
Appointments
Eligibility
Confidentiality

CAPS offers individual counseling, group counseling, couples counseling, and psychiatric consultation. Any kind of concern can be discussed confidentially with a counselor to enhance psychological growth and increase problem solving skills. Depression, anxiety, difficulties in interpersonal relationships, feelings of inadequacy, sexual issues, substance abuse and problems of academic functioning are some of the concerns students often address through counseling.

Our staff members are professional social workers, psychologists, psychiatrists and supervised professionals in training. Their specialized training and experience prepares them to deal with a wide range of issues faced by university students.

Walk-In

A walk-in service is available weekdays from 8:30 a.m. to 4:30 p.m. for those who require immediate care. You will be seen as promptly as is possible.

Groups

CAPS offers several groups during fall, spring and summer sessions.

Sexual Assault Crisis Service

The Sexual Assault Crisis Service is a comprehensive service which provides education, crisis intervention, and individual and group counseling to victims of sexual assault, and family and friends.

Concentration Difficulties

Many students come to CAPS with complaints of difficulty concentrating on their academic work. Although some may have Attention Deficit Disorder or Attention Deficit Hyperactivity Disorder, many have other problems that cause their difficulties. In order to help the student to the best of our abilities, we have established procedures to fully evaluate these problems.

Location and Hours top

LOCATION: Counseling and Psychological Services is located on the fourth floor of the Health Center. The Health Center is on the northeast corner of 10th Street and Jordan Avenue diagonally across from the Main Library.

PARKING: Parking is available to clients being seen at CAPS in the Health Center patient parking area. Entrance to the parking area is behind the Health Center. An attendant is on duty to assist clients with parking.

TELEPHONE NUMBER: The phone number for Counseling and Psychological Services is (812) 855-5711. Phones are answered from 8:00 a.m. until 4:45 p.m. Monday through Friday.

HOURS: CAPS is open for appointments from 8:00 a.m. to 4:30 p.m. . Phones are answered from 8:00 a.m. until 4:45 p.m. Emergency Walk-In is available from 8:30 a.m. to 4:30 p.m. The agency may observe special hours during holiday periods. Assistance with emergencies when CAPS is closed is available at the Bloomington Hospital Emergency Room.

Fees And Charges top

FEES: ( Effective July 1, 2007)

CAPS is funded by the health fee which is assessed to all students who are taking more than 3 on-campus credit hours and by fees for service. Students who have been assessed the health fee are eligible for two counseling visits (excluding psychiatry) per semester at no charge. Charges after the health fee visits include:

$20 for an individual full session
$10 for half session
$10 for group counseling visit

Counseling charges for students who have not paid the health fee are:

$50 for full session
$25 for half session
$25 for group counseling

Psychiatry charges for students who have been assessed the health fee are:

$40 for first visit
$20 for follow-up visit

Psychiatry charges for students who have not paid the health fee are:

$100 for first visit
$50 for follow-up visit

Both persons being seen in couples counseling are given the benefit of the health fee if one member of the couple has been assessed the health fee. The fees for subsequent couples counseling visits vary depending on the enrollment status of the individuals.

The Health Fee can be purchased at the Health Center during the first two weeks of fall, spring and summer session by students who are enrolled in the current semester and are not taking enough hours to have been assessed the Health Fee.

PAYMENT: Payment for services may be made by cash, check, Master Card or Visa, or the charges may be transferred directly to the Bursar's Office. Any unpaid charges will be automatically transferred to the Bursar's Office within 30 days. Health insurance may cover part of the cost of care. Clients will receive an itemized bill which may be used to file for reimbursement with an insurance company. Clients should inform the counselor if they intend to do so. Insurance companies routinely provide policy holders with a document verifying payments made for a dependent on the policy. The document may include dates of service, the provider's name, and the diagnosis. CAPS is not a managed mental health plan provider.

CHARGES: There is a $20.00 charge for any appointment which is not cancelled in advance (the day before the visit) or not kept. On Monday only or on the day following a holiday, same day appointments can be cancelled before 8:30 a.m. A $10 visit form reconstruction charge is assessed to those who fail to check out with the cashier on the second floor at the completion of each visit.

Appointments top

Making An Appointment

To make an appointment in the Counseling and Psychological Services (CAPS) call 855-5711. Initial appointments last between 45-50 minutes in length. Anyone wishing to cancel or reschedule an appointment should do so in advance (by at least the day before the visit) to avoid a $20 fee for late cancellation. Initial appointments will usually be scheduled within two weeks. Please arrive 10-15 minutes before the appointment in order to complete necessary paperwork before the appointment time. A walk-in service is available weekdays from 8:30 a.m. to 4:30 p.m. for those who require immediate care. Clients are seen in the order of their arrival. All clients will be seen as promptly as possible.

The First Appointment

When calling to make the first appointment, a student should have a calendar or planner available as well as a pen or pencil to record appointment time. Students are asked by receptionists the number of hours they are currently enrolled in, student ID number, and a current address and phone number. Clients are told the following information at the time a first appointment is made:

Come 20-30 minutes prior to appointment time to complete necessary paperwork. Failure to do so may result in shortened appointment time.
Cancel all appointments in advance (by the day before appointment ). On Monday only or the day following a holiday, same day appointments may be cancelled before 8:30 a.m. If a client does not come for the appointment and fails to cancel, a $20.00 fee will be assessed.
CAPS is located on the 4th floor of the Health Center.
Students assessed the health fee are eligible for up to two visits at no additional charge in the spring and fall semesters and summer session. Subsequent sessions are $20.00 per hour.
Some CAPS staff members are supervised professionals in training. Clients booked with these individuals will be informed.
Sessions last 45-50 minutes.

Canceling An Appointment

Call (812) 855-5711 to cancel an appointment. All appointments must be cancelled at least one day prior to the appointment or a $20.00 fee is assessed. On Monday only or the day following a holiday, same day appointments may be cancelled until 8:30 a.m. Phones are answered from 8:00 a.m. until 4:45 p.m. Monday through Friday.

Eligibility top
Counseling services are available to IU students enrolled in at least one on-campus hour. Psychiatric consultation is available to those whose primary care provider is a CAPS staff member. A non-student may be seen at CAPS in couples counseling as long as the other member of the couple is a student.

Confidentiality top
Information about your contacts will be released only with your signed consent to do so except as required by state law in situations when limited disclosure is necessary to protect life. The situations specified by Indiana state law are: child abuse, abuse of the elderly and immediate risk of harm to self or others.

Pertinent information about your care may be discussed with other IU Health Center providers without your written consent when such information is for the purpose of treatment planning and/or coordination of care.

If your sessions include other individuals such as partners or family members, the written consent of each participant is required for records release.

Those participating in counseling/therapy groups contract with one another to preserve the identity of group members and the confidentiality of the content of sessions.

To assure the privacy of client information, our counselors do not use electronic mail to communicate with clients about clinical services.

All records of an individual's contacts with CAPS are destroyed eight years after the last date of contact.

On occasion, our office may need to contact you by telephone. Please tell your counselor if you prefer that we do not leave our name and number on an answering machine or with a roommate in your absence. Insurance companies routinely provide policy holders with a document verifying payments made for a dependent on the policy. The document may include dates of service, the provider's name, and the diagnosis.