Tips for Virtual Visits

Tips for Virtual Visits

We now offer “virtual visits” so you can meet with a Health Center provider from the comfort of your residence. We want to make it easy for you to get help.

How to get the most out of your virtual visit:

  • Identify what you want to get out of the session or the most important topic to discuss – this helps you get the most out of your visit!
  • Choose a quiet place where you can be alone and without distractions (e.g., pets), and close the door.
  • Use earbuds or keep the audio level low – this helps protect your privacy!
  • Sit upright instead of lying down – this helps you to be more engaged!

If you choose a video session:

  • Use your laptop instead of phone/tablet and place it on a table (not your lap), so that you are looking at the counselor at eye level.
  • Place a light source (e.g., window, lamp) behind your camera; this helps the counselor see your face.

Things to know

  • To protect your confidentiality, we use HIPPA compliant video software but using phone/video brings additional risks to confidentiality (e.g., being overheard by others who are around you, hacking).
  • To reduce risks to confidentiality, use a secure internet connection instead of public/free WiFi and use your personal laptop/phone instead of a shared device (e.g., someone else’s laptop).
  • You cannot record the virtual visit.