Counseling (CAPS)

We're here when you need us

Counseling and Psychological Services (CAPS) seeks to provide a safe, welcoming, and affirming environment for all students. We know that mental health treatment isn't one-size-fits-all. Our trained, professional staff will customize your care to your situation providing you with the necessary resources to best address your needs.

CAPS services are provided at no charge to all IU students who have paid the student health fee.

Your first contact with CAPS will be a 45-minute initial consultation appointment. To schedule, call 812-855-5711. At this time, CAPS appointments are not able to be made online.

  • Before your appointment: Log-in to your patient portal about 10 minutes prior to your scheduled appointment time to complete paperwork before the meeting.
  • During your appointment: You will be asked a series of questions assessing your needs.
  • At the end of your appointment: You will be provided a personalized care plan consisting of recommendations for next steps. The recommendation(s) made may be:
    • self-help resources
    • the Welltrack app
    • referral to campus resources
    • referral to a workshop or group
    • an appointment for an intake at CAPS
    • referral to a community provider
    • referral to an outside telehealth provider like TimelyCare

Have an emergency?

Students can contact us 24/7 to speak to a crisis counselor. Call 812-855-5711, option 1 or contact your local hospital emergency department. You may also call the 988 Suicide & Crisis Lifeline, a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress.

If you’ve experienced a sexual assault, call 812-855-8900 at any time.

Frequently Asked Questions

If you believe your life or someone else’s life is in imminent danger, please call 911 or visit the closest Emergency Room.

  • IU Health Bloomington Hospital
    2651 E Discovery Pkwy, Bloomington, IN 47408
  • Meadows Hospital
    3600 N Prow Rd, Bloomington, IN 47404

If your situation is critical or if you are experiencing a mental health crisis, CAPS offers emergency service drop-in hours Monday through Friday from 8 a.m. – 4:30 p.m. These services provide an opportunity to speak with a counselor about an immediate crisis, get support, and develop a plan to help you manage your crisis. Please note this appointment CAN NOT be scheduled in advance.

The following examples are why someone may seek emergency or “crisis” support:

  • Suicidal thoughts, intent, plan, or other risks to harm to yourself
  • Homicidal thoughts, intent, plan, or other risk of harm to others
  • A traumatic event occurred recently (e.g., a crime, natural disaster, sexual or physical assault)
  • Someone close to you has recently died
  • Perceptual disturbances such as hearing things or seeing things that others do not hear or see
  • Feeling persistently unsafe, a sense of impending doom or danger, or that something or someone wants to hurt you or is out to get you
  • Currently living without food, clothes, or shelter
  • Unable to care for yourself, such as not eating or sleeping for several days
  • Having withdrawal symptoms from drugs or alcohol (call 911 for medical assistance)
  • Experiencing uncontrollable panic and unable to calm down

We are always here to help! The above is not an exhaustive list. If you’re experiencing a crisis that is not listed above and feel you need to speak with someone urgently during our regular business hours and want to drop-in for crisis services, come to CAPS for an emergency services appointment.

When CAPS is closed (including weekends and holidays), you can access our after-hours crisis line by calling 812-855-5711 and pressing option 1 when prompted.

All currently enrolled Indiana University Bloomington undergraduate and graduate students are eligible for services.

Counseling and Psychological Services are provided at no charge to all IU students who have paid the student health fee.

All Sexual Assault Crisis Services are free.

CAPS and SACS counseling services are confidential for students age 18 and older. CAPS and SACS do not release information to others without your written permission. The only exceptions involve situations where protection against explicit harm to human life is involved or there is suspected abuse of a child or elderly person. Your counselor will talk with you about confidentiality at the beginning of your first visit and will answer any questions you may have.

CAPS and SACS counselors are not mandated reporters for Title IX.

New clients
Students who are not currently receiving ongoing services at CAPS should call 812-855-5711 to make an appointment for a 45-minute initial consultation. Currently it is not possible to schedule CAPS appointments online.

Current clients
If you are currently a CAPS client, you typically schedule directly with your therapist at the end of each session for the next appointment. If something has prevented this, or you need to reschedule an appointment, you can call CAPS at 812-855-5711 or stop by the front desk in the Student Health Center (fourth floor) during normal business hours (Monday–Friday, 8:30 AM–4:30 PM) to schedule an appointment with your ongoing therapist.

If you have a particular request before being assigned a therapist, please let us know. Although we cannot always fulfill your request, when asked we do try to honor this request. 

If you feel that you are not connecting with your current therapist, you may call or stop by the front desk and ask to be reassigned to a different therapist.

In both cases, the wait time for an appointment may be longer.

We do understand that there are times where you may need to cancel or reschedule your appointment. All that we ask is that you please contact us and cancel the appointment as far in advance as possible. You may do this by calling 812-855-5711.

If a student does not call CAPS to cancel a scheduled appointment by 8 a.m. on the day of that appointment, there may be a cancelation fee ($30 for individual appointments, $15 for group appointments) that will be charged directly to their student account. Learn more about Canceling an Appointment.

Group therapy does not have a session limit and individual therapy operates on a brief, solution-focused model. Indiana University Bloomington provides a variety of resources and support for individuals to overcome challenges, build resilience, and thrive at college and beyond.

CAPS operates a stepped care model which recognizes that each person's needs are unique and do not require the same level of intensity. It demands expanding service options to meet the diversity of needs. Stepped care invites collaboration, problem-solving, and client empowerment, which does not necessarily result in a referral for individual psychotherapy.

  • App-based self-guided mental health resources are available at the student's fingertips such as TimelyCare.
  • Single-session therapy, for students to meet with a therapist to address concerns through a one-and-done meeting.
  • Short-term workshops or 3-week skills groups to develop tools for their toolbox of well-being.
  • Case management to identify additional campus resources that may better support their concerns.
  • Semester-long skills and interpersonal process groups to increase connection and community.
  • Short-term individual psychotherapy.
  • Psychiatric care.
  • Supportive guidance and referrals to the community when long-term therapy is needed.
  • Crisis services for students and consultation about students for faculty and staff members.

Whether you are engaging in group or individual therapy, maximize your progress by being an active participant.

  • Clarify your goals — write down your thoughts, be specific, and prioritize your concerns
  • Be descriptive about your concerns — this gives your therapist insight
  • Arrive on time and try not to miss your scheduled appointments — this maximizes the time you have in treatment
  • Be open and honest, ask questions, and seek clarification
  • Let your therapist know if you are feeling worse
  • Be honest about safety concerns — your safety is our priority
  • Make time to think about the things you have discussed with your counselor and/or in group in between sessions
  • Follow through on homework assignments from your therapist — practice strategies and skills discussed in your session, and keep a journal

CAPS has several counselors embedded with academic units across campus including:

These counselors provide the same individual counseling services as the main office.

CAPS no longer offers ADHD screening testing. For academic assistance please refer to these academic resources:

Yes! Here’s all that’s required for a virtual visit:

  • You need to be physically located in Indiana during your appointment. 
  • You need to have access to audio/video technology (a phone, tablet, or computer).
  • You need to have access to a confidential space for your sessions. If you need a private, confidential space to go, CAPS has confidential rooms available to reserve. To reserve a room call 812-855-5711

How to get the most out of your virtual visit:

  • Identify what you want to get out of the session or the most important topic to discuss – this helps you get the most out of your visit!
  • Choose a quiet place where you can be alone and without distractions (e.g., pets), and close the door.
  • Use earbuds or keep the audio level low – this helps protect your privacy!
  • Sit upright instead of lying down – this helps you to be more engaged!
  • Use your laptop instead of phone/tablet and place it on a table (not your lap), so that you are looking at the counselor at eye level.
  • Place a light source (e.g., window, lamp) behind your camera; this helps the counselor see your face.

Things to know:

  • To protect your confidentiality, we use HIPPA compliant video software but using phone/video brings additional risks to confidentiality (e.g., being overheard by others who are around you, hacking).
  • To reduce risks to confidentiality, use a secure internet connection instead of public/free WiFi and use your personal laptop/phone instead of a shared device (e.g., someone else’s laptop).
  • You cannot record the virtual visit.

Although we understand the value of sharing our living spaces with animals we love, CAPS is unable to provide assessments to document the need for Emotional Support Animals (ESAs).

Under the Federal Housing Act (FHAct, 42 U.S.C.A. 3601 et seq), ESA are considered a “reasonable accommodation” for those who have a physical or mental disability.

Learn more about Service and Support Animals Documentation IU Accessible Educational Services.

We speak your language

We offer counseling services in English, Spanish, Mandarin, Dari, Farsi, Hindi, and Urdu.