Virtual Visits

We make house calls

Virtual visits at the Student Health Center give you access to our highly skilled providers on your smartphone, tablet, or computer. Patients can see and talk to a provider in real-time.

Virtual visits are a great way of containing the spread of infection and safely treating patients. They also make Student Health Center services available to students who are no longer in Bloomington.

You can use a virtual visit for many common medical conditions such as hives and rashes, acne and allergies, medication management, and sinus symptoms. The Student Health Center also offers virtual visits for physical therapy, nutrition consultations, and counseling (CAPS) services.


Here’s all that’s required for a virtual visit with our medical clinic:

  • You need to be physically located in the state of Indiana during your appointment
  • You need to have access to audio/video technology (a phone, tablet, or computer)
  • You must be an IU student that is currently enrolled or were enrolled the previous semester

Read our consent form:

Virtual Visit Consent for Medical Clinic

Frequently asked questions

You might have questions about what to expect during a virtual visit. 

A virtual visit (also known as telehealth, telemedicine, e-visit) is a live video or phone appointment with your health care provider using your computer, smartphone, or tablet.

You can use a virtual visit for many common conditions, such as:

  • Cold, cough, congestion, fever, sore throat, flu and other sinus symptoms
  • Acne
  • Allergies
  • Diarrhea, heartburn, nausea and vomiting
  • Scrapes, sprains, bruises, burns and insect bites
  • Hives and rashes
  • Asymptomatic STI screening
  • Medication management (birth control, PrEP, chronic conditions, anxiety, depression)
  • Nutrition consultation
  • Tobacco cessation
  • Depression and anxiety (CAPS)
  • Physical Therapy

If we don’t feel we can adequately assess your problem via a virtual visit, then we will recommend you seek in person care at a local health care facility. We will not do genital or other sensitive exams via telemedicine.

Yes! We use a secure and confidential, HIPAA-compliant video conferencing platform.

The Student Health Center will send a link to your appointment via email or text. We recommend clicking the link to log-in to your appointment 30 minutes prior to the appointment time. 

Logging-in early helps to ensure that your technology is working correctly and will give you time to complete a required consent form and additional paperwork that might be needed.

Once you log-in do not hang up! This cancels your visit and you will not be able to log back on.

  • If you are using a mobile device or a laptop, set it on a surface so it is stationary and at eye level. This makes it easier for your provider to see you.
  • Make sure your mobile device or computer is charged or plugged in. You do not want your device to lose power in the middle of your appointment.
  • Use Chrome or Safari Internet browser.
  • Dress appropriately. Your provider will be able to see you.
  • Find a quiet space that is private and free from distractions during the visit. Turn off any background music, TV, etc.
  • Have insurance information and pharmacy contact information available in case you need a prescription.